Sports / Mobile
xpari operates under policies that govern how your account, transactions, and access to our platform are handled. What applies to you depends on your local law and the eligible regions we serve — read these terms before you continue.
Our terms set out the rules that apply when you open an account with xpari and use our lobby, wallet, or any service we operate. Availability of our platform — including access to games from studios like Bigtime Gaming, Microgaming, PlayStar, and CQ9 — depends on your local law and the regions we currently serve. We do not claim that access is lawful in every jurisdiction, and it is your responsibility to check whether using our service is permitted where you are. For account-related transactions, we support bKash and Rocket as verified local payment methods in Bangladesh. Any transaction you initiate through those rails is subject to both our platform terms and the terms of the payment provider you use. We do not control how bKash or Rocket process your funds on their side, and disputes with those providers are handled according to their own terms. If any part of our terms conflicts with mandatory local law in your jurisdiction, local law takes precedence to the extent required. We update these terms when our services or obligations change, and the current version is always the one that applies to your account from the date of publication.
These terms apply to your registered account, the games lobby we operate, and the payment methods we have configured. Understanding the boundaries helps you know where to direct a question or dispute.
Our terms govern how you register, verify, and maintain your account with us. Access to your account wallet, transaction history, and account settings all fall under this policy. Actions taken inside your signed-in session are covered.
Deposits and withdrawals made through bKash or Rocket on our platform are within scope. We set the rules for how funds move in and out of your account wallet. Third-party processing on the payment provider's side follows their own terms.
The game catalogue, lobby pages, promotional notices, and any content we publish on xpari are covered by this policy. Content you access through a direct link to a third-party studio or external site is not our content and falls outside our terms.
Studios such as Bigtime Gaming, Microgaming, PlayStar, and CQ9 supply game content to our lobby. Their underlying software, data handling, and licensing are governed by their own terms. We do not extend our policy to cover how those studios operate on their end.
You have practical steps you can take to manage how your information is held and how your account is used. Start from your signed-in account page — your transaction history, personal details, and communication preferences are all accessible there without contacting support first. If you find an error in your account details, you can submit a correction request through the account settings fields shown in your profile. For questions about how a specific term applies to your situation, or if you believe a policy has been applied incorrectly, you can raise that directly with our support team using the contact routes listed on this page. We review each request against the current terms and respond through the same channel you used to contact us. If your question involves a bKash or Rocket transaction that is not reflected correctly in your wallet, raise it with us first — we can check what our platform recorded before you escalate to the payment provider.
Open the transaction history section in your signed-in account. Every deposit and withdrawal made through bKash or Rocket is logged there with a timestamp and status you can reference.
Go to your account profile page and update the fields that need changing. For details that require verification, follow the instructions shown on that page rather than contacting support first.
Use the support contact route in your account portal to submit a policy question. Describe the specific term or transaction in question so we can give you a direct answer rather than a general response.
If a question cannot be resolved through your account page, our support team is reachable through the published routes below. Keep your account reference handy when you contact us — it speeds up the review.
These are the contact paths we publish for policy and account questions. We do not list channels or hours we cannot confirm — use the routes below and include your account reference in your first message.
The account portal is the main route for policy questions, transaction disputes, and correction requests. Open it from your signed-in session and use the contact form shown there.
Send policy or account queries to the support address published in your account portal. Include your registered account details and a clear description of the issue so we can route it correctly.
Our help section covers common policy questions, account steps, and transaction queries. Check it before contacting support — many questions about bKash and Rocket transactions are answered there.
We hold your account data only for as long as it is needed to operate your account and meet our obligations. Here is how we approach the key areas.
We collect the account details you provide at registration and the transaction records generated by your activity. We do not sell your personal data. What we hold, and how long we hold it, is set out in our privacy policy accessible from your account portal.
Our site uses cookies to keep your session active and to understand how the lobby is used. You can review and adjust your cookie preferences from the settings link in the site footer. Declining non-essential cookies does not block access to the lobby.
Your account is protected by the credentials you set at registration. If you believe your account has been accessed without your permission, use the account security section in your signed-in profile to review recent activity and change your credentials immediately.
To request changes to data we hold about you, or to close your account, contact us through the support route in your account portal. We will confirm receipt and let you know what the process involves before any change is made.
These are the questions we hear most about how our terms apply to accounts and transactions in Bangladesh.
Access to xpari and the applicability of our terms depends on your local law and whether you are in an eligible region. We do not confirm that use is lawful in every location. Check the rules that apply where you are before opening an account.
Our terms cover transactions made through bKash and Rocket, the two verified local payment methods we support in Bangladesh. Transactions you make directly with those providers outside our platform are subject to their own terms, not ours.
Open your signed-in account and go to the transaction history section. Every deposit and withdrawal processed through bKash or Rocket on our platform is logged there with a timestamp and status. You do not need to contact support to view your own records.
Raise it through the support contact route in your account portal. Describe the specific term or transaction you are questioning and include your account reference. We review each case against the current terms and reply through the same channel you used.
Yes. Go to your account profile page and update the relevant fields. For details that require identity verification before they can be changed, the instructions shown on that page will tell you what to submit. Follow those steps rather than contacting support first.
We hold your data for as long as your account is active and for the period required by our obligations after it closes. The full retention details are in our privacy policy, which you can access from the link in your account portal.